ITIL® Specialist DSV (3-Day)

Service Description

The ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course covers explains key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will also provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The ITIL® 4 Specialist Drive Stakeholder Value (DSV) training course is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

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